Deadline extended to February 22. Complete your survey today!

In 2015 Colwood Council directed staff to conduct regular, standardized citizen surveys to collect baseline data that allows the City to understand expectations of a broad range of residents and track progress over time. The City of Colwood engages research companies to conduct citizen satisfaction surveys to help Council and staff better understand citizen needs and expectations. It is an opportunity for residents to share their views about the quality of life in Colwood, which city services are most important to them and where there is need for improvement. The City has conducted surveys in 2015 and 2017.

Colwood Council and staff are continually working to improve our community and the services we provide for our citizens. Asking residents ‘how are we doing?’ and ‘what’s most important to you?’ provides critical information to help measure our progress and make decisions about the community-building services, projects and initiatives the City will focus on.

The 2023 Colwood Citizen Satisfaction Survey

The 2023 Colwood Citizen Satisfaction Survey is being conducted by Ipsos, a leading public opinion research company. The survey is for Colwood residents only. Postcards will be distributed to Colwood addresses through Canada Post with a unique link to their survey, and this survey opportunity will be promoted widely through multiple communications channels to reach as many citizens as possible. The survey should take about 15 minutes and the deadline to complete the survey has been extended to February 22. This approach is the most scientific way to hear from broad range of residents throughout the community. 

Got your postcard? Jump to the survey now! Click this link then type in your unique ID number: 
Didn't receive your postcard from Canada Post? Email to receive a unique survey ID promptly.

Questions & Answers

Why not a phone survey?

In past years Colwood's Citizen Survey has been conducted as a telephone survey, however, phone surveys have become less reliable in recent years as far fewer residents have landlines, and cell phone numbers no longer relate to a person’s place of residence. Ipsos is the research company conducting the survey, and they now recommend an online survey using a unique ID that allow a single response per participant. Both the phone and online method depend upon citizens agreeing to participate.

How were postcards distributed?

8000 survey postcards were provided to Canada Post for distribution to all Colwood addresses through Canada Post Neighbourhood Mail which bypasses the addressed mail sorting system for delivery within up to 3 business days. The City is following up with Canada Post regarding reports that some postcards may not have been received.

Did postcard mailing represent additional cost? 

Every engagement opportunity has several steps: first the planning and implementation of the engagement itself (whether it's a survey or an open house or other event), then a range of communications tactics to ensure residents are aware of the opportunity (postcards, Colwood Connection newsletters, articles through local media outlets, ads in the local paper, social media promotions, etc.), and finally the analysis and reporting of results. 

Are unique ID numbers connected to citizen identifiers?

The survey is completely anonymous. Anonymity is maintained whether you receive a survey ID on a postcard or by email. Only the independent research company will have access to individual responses. Results presented to the City will be aggregated. For citizens who may not have received a survey postcard and request an ID, no information is passed on to the independent research company. 

Results of the 2017 Citizen Satisfaction Survey

Survey results were presented to Colwood Council on November 27, 2017. You can view the presentation here. The infographic below provides an overview of survey findings (click the image to view it as a pdf).

Findings will inform the City’s 2018 strategic planning and budget processes to guide short and long term priorities. The information will also be compared with previous survey data to evaluate the impact of improvements over time. 

Results of the 2016 Citizen Satisfaction Survey

Results of the survey were presented to Council on February 22, 2016 by the research company who conducted the telephone survey. You can view the presentation here.

The infographic below provides an overview of survey findings (click the image to view it as a pdf).