We are working to ensure provision of required City services while limiting the spread of COVID-19. Stay home. Stay apart. Stay connected. Stay kind. Visit www.colwood.ca/StayHealthy for more safety info.

Mayor's Updates: 
Stay Healthy video update (Mar 24) 
Keeping Colwood Healthy (Mar 31)
Thank you for doing your part with MLA Mitzi Dean (May 22)

See a full list showing the current status of City services below.

Please give us a call - we're here to help! Contact City Hall by phone at 250-478-5999 or email at info@colwood.ca.

Item Description

Status

Date

Comments

City Hall Building
Property Tax Payment LIMITED 20200515 Please pay taxes online or by mail. City Hall continues to be open BY APPOINTMENT ONLY - PLEASE CALL 250-478-5999 and find more information at www.colwood.ca/PropertyTax
City Hall Front Doors CLOSED 20200320 Public access by pre-arranged appointment only. Staff are delivering services with limited operation. Meetings by phone or online only.
In person Inquiries LIMITED 20200320 Call rather than visiting to protect yourself and staff.
Public access by pre-arranged appointment only.
Messages will be responded to within 24 hours.
In emergency call 9-1-1. For COVID-19 information visit www.colwood.ca/StayHealthy or call HealthLink at 8-1-1.
Phone Inquiries OPEN 20200320 Please call - all phone systems are working.
Messages will be responded to within 24 hours. 
In emergency call 9-1-1. For COVID-19 information visit www.colwood.ca/StayHealthy or call HealthLink at 8-1-1.
Front Counter Services LIMITED 20200320 Please call - all phone systems are working.
Drop off information or plans in blue bins at the front counter
General comments/questions - please call 250-478-5999 or email info@colwood.ca
City Hall Washroom/Toilet Facilities OPEN 20200320 Front door is locked. Please knock, staff will assist as able.
Accounting - Receivables OPEN 20200320 Contact staff by phone or email finance@colwood.ca. Staff are working offsite, please allow extra time. 
Accounting - Invoices OPEN 20200320 Contact staff by phone or email finance@colwood.ca. Staff are working offsite, please allow extra time.
Special Committees LIMITED 20200320 Committee members please contact each other as necessary by phone or email. Virtual meetings may be arranged by the chair.
Council and Committee of the Whole Meetings LIMITED 20200320 Meetings are being held electronically beginning April 6, 2020.
View meetings online at www.colwood.ca/Meetings
Provide input in written form or register to speak during Public Participation by contacting corporateservices@colwood.ca

City Services
Administration LIMITED 20200320 Call or email info@colwood.ca rather than visiting to protect yourself and staff. All phone systems are working. Messages will be responded to within 24 hours.
Public access by pre-arranged appointment only.
In emergency call 9-1-1. For COVID-19 information visit www.colwood.ca/StayHealthy or call HealthLink 8-1-1.
Accounting LIMITED 20200320 Call or email finance@colwood.ca rather than visiting to protect yourself and staff.
Need to make a payment to City Hall? Please call 250-478-5999 to arrange payment.
Need the City to remit payment? Please submit invoices. They will be processed and paid.
Bylaw Services LIMITED 20200320 Please use the online Action Request form or call 250-478-5999.
Messages will be responded to within 24 hours.
Staff will respond to complaints while maintaining physical distance.
Building Department LIMITED 20200320 Staff working remotely. Please call 250-478-5999 to arrange a building inspection or plan check while maintaining physical distance.
Long Range Planning LIMITED 20200320 Staff working remotely. Please contact staff by email. Please allow extra time. Meetings are by phone only.
Engineering LIMITED 20200320 Staff working remotely. Please call 250-478-5999 or email engineering@colwood.ca to arrange a meeting or inspection while maintaining physical distance.
Development Services LIMITED 20200320 Staff working remotely. Please call 250-478-5999 or email planning@colwood.ca for inquiries or to arrange a meeting, inspection or plan check while maintaining physical distance.
Public Works OPEN 20200320 Crews are working on a priority basis. If you you notice a safety hazard or maintenance required, please use the online Action Request form to report the issue, or call 250-474-4133.
Human Resources LIMITED 20200320 Staff working remotely. Please call 250-478-5999.
Public Garbage Collection LIMITED 20200320 Staged reopening after closures in response to COVID-19. Thank you for your support during temporary closures. Please continue to take litter away with you when there is no bin available.
Sanitary Sewer Installations OPEN 20200320 Crews working through calls for service in order of priority. Please contact Engineering at 250-478-5999 or engineering@colwood.ca to determine your place in the queue.
Branch Drop Off OPEN 20200320 Please respect physical distancing requirements and wait in your vehicle.
Spring Clean Up DEFERRED 20200320 DEFERRED until further notice to protect public health. In 2019 the service received 630 vehicles and 70 tonnes of refuse and recyclables.

Fire Department
Counter Services CLOSED 20200320 Public access by pre-arranged appointment only. Call 250-478-8321.
Fire Emergency Response OPEN 20200320 The department is open and fully staffed. Please protect first responders by respecting physical distancing requirements.
Fire Inspection Services CLOSED 20200320 Fire inspections are closed to protect the health of officers.

Public Facilities
Parks, Trails and Public Recreation Spaces OPEN 20200320 Please enjoy parks and public spaces while respecting physical distancing of 2 metres.
Avoid contact with high contact surfaces and wash hands frequently.
Parking areas adjacent to parks and beaches are closed to limit public gatherings. Please visit local areas on foot.
Lagoon Beach OPEN 20200320 Please enjoy the beach while respecting physical distancing of 2 metres.
Avoid contact with high contact surfaces and wash hands frequently.
Parking areas adjacent to parks and beaches are closed to limit public gatherings. Please visit local areas on foot.
Lagoon Beach Washroom Building OPEN 20200402 Open for public use from 8am to 8pm. Cleaning twice each day per Provincial protocol.
Wash hands well and maintain physical distance of 2 metres.
Lagoon Beach Washroom Parking OPEN 20200402 Parking partially open for access to washrooms. Accessible parking reserved for those with mobility issues.
Parking at Parks, Trails and Beaches GRADUAL RE-OPENING 2020-515 Beach access is partially open to allow visitors while limiting large influxes of people.
Picnic Facilities CLOSED 20200320 Closed due to COVID-19 to limit transmission through high contact surfaces.
Playground Equipment CLOSED 20200320 Closed due to COVID-19 to limit transmission through high contact surfaces.
Dog Parks & Facilities OPEN 20200320 Keeps dogs on leash as they do not respect physical distance. Information is limited about how pets may spread COVID-19.
Off-leash areas for animals only. Please control your pet.
Clean up after pets and avoid high contact surfaces. Wash hands frequently.
Public Washroom Facilities OPEN 20200320 Increased cleaning to 4 times daily due to high use and surfaces. Wash hands well and frequently.
Drinking Fountains CLOSED 20200320 Closed to protect public health. Please avoid high contact surfaces.
Emery Hall CLOSED 20200320 Closed to protect public health. Please avoid high contact surfaces.
St. John's Church CLOSED 20200320 Closed to protect public health. Please avoid high contact surfaces.
BC Transit - benches, shelters, etc. OPEN 20200327 Surfaces not cleaned, please avoid contact with public surfaces and wash hands frequently.
Traffic signal walk buttons OPEN 20200327 Surfaces not cleaned, please avoid contact with public surfaces and wash hands frequently.
Public Railings and Hand Rails OPEN 20200327 Surfaces not cleaned, please avoid contact with public surfaces and wash hands frequently.

Visit www.colwood.ca/StayHealthy for more details about steps the City is taking.